PRIVACY POLICY

Effective Date: 25/05/2026

1. Introduction

Corestream Technologies Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our services, website, products, or communicate with us.

This Privacy Policy applies to all users, customers, clients, suppliers, and visitors who provide personal information to Corestream Technologies Ltd.

Company details:

Corestream Technologies Ltd
Company Number: 16890297
Registered Office Address:
35/37 Ludgate Hill
London
United Kingdom
EC4M 7JN

Email: support@core-stream.co.uk

We act as the data controller for the personal information we process unless otherwise stated.

2. Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us:

Name and contact details
Email address
Telephone number
Company or organisation details
Account registration information
Communications and enquiries submitted to us
Any information provided when requesting support or services

Information collected automatically:

When you use our website or digital services, we may collect:

IP address
Browser type and device information
Website usage information
Login information
Cookies and similar technologies data

Business information:

Where relevant, we may collect:

Company details
Professional contact information
Contractual and service-related information
Payment and billing information

3. How We Use Your Information

We may use your personal information for the following purposes:

Providing and managing our services
Responding to enquiries and support requests
Creating and managing customer accounts
Communicating with you about services, updates, and important notices
Processing payments and managing business relationships
Improving our products, services, and website experience
Maintaining security and preventing fraud or misuse
Complying with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK data protection law, we process personal information where we have a lawful basis to do so, including:

Contract: where processing is necessary to provide services or fulfil an agreement with you
Legitimate interests: where processing supports our business operations while respecting your rights
Consent: where you have provided permission for specific processing activities
Legal obligations: where we must process information to comply with applicable laws

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share personal information with trusted third parties where necessary, including:

Service providers who support our business operations
Hosting, technology, and software providers
Payment providers
Professional advisers
Regulators or authorities where required by law

All third parties are expected to handle personal information securely and only process it for authorised purposes.

6. International Transfers

If personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

7. Data Security

We take appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary for the purposes it was collected, including meeting legal, accounting, or reporting requirements.

When information is no longer required, we will securely delete or anonymise it.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request restriction of processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Email: support@core-stream.co.uk

10. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse usage, and provide a better user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

11. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our services are not intended for children under the age of 18 unless explicitly stated. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:

Corestream Technologies Ltd
35/37 Ludgate Hill
London
United Kingdom
EC4M 7JN

Email: support@core-stream.co.uk